100% Satisfaction Guarantee 
Virtually unheard of amongst
custom window covering retailers, YourBlinds.com offers you a 100% Satisfaction
Guarantee. If you are not completely satisfied with your window covering
purchase, just contact our experienced Customer Care Associates immediately and
we will launch into action to make every effort to correct the problem.
Because custom window coverings are made to exacting specifications so they
perfectly fit the size window you specify, please be sure to carefully follow
our measuring instructions. We
recommend that you use our handy
Measuring Worksheet to
document all of your measurements so ordering is a snap. We also have available for you installation
instructions should you need an extra copy to assist you in getting the best
possible fit. Please understand that we can honor our guarantee only if you have
measured and placed your order correctly.
To ensure you have the best possible experience:
We offer free color swatches. Please read our color policy so you know what to
anticipate. Please order swatches to make sure the color you select will work in
your room under varying light conditions before you buy. What’s the old adage,
measure twice, cut once? This applies to color as well. We recommend you order
sample swatches even if you are fairly sure of the color. Custom window
coverings can’t be returned if you are not satisfied with the color, texture, or
quality of the material unless you first ordered swatches and the product you
receive is significantly different from the swatch you received.
If your custom window covering is not the size you ordered as shown on your
order confirmation (taking fabricator deductions into account), you may return it. In some cases we may ask to take it back
and resize it if we can. No point in wasting a perfectly good shade. We will pay
for all shipping costs if we do this. If you find you made a mistake and ordered
the wrong size, we are happy to assist you in either having the blinds remade
(this will be with you paying the cost of the new blinds although some of our
fabricators do allow an Oops discount so you don't have to pay the full cost of
another blind) or cut down to the proper size (in this case, as is only fair, you would need to pay for the shipping, since it is your mistake).
In cases where you receive your blinds and they are damaged during shipping, we
will be happy to get them remade. We usually ask to pick up the damaged shade,
or sometimes just ask you to hold on to the blind with all of your packaging so
the shipping company can inspect if they feel the need. We’ll let you know what
you need to do, for your specific situation, when you call us.
Because we have many orders going through our facility, we ask that you send us
the blinds you are not satisfied with only after getting a return authorization
from us. The chances are very high that your blinds will come up missing if you
send them back without our knowing.
At YourBlinds.com we stand behind what we sell. Our commitment is to work with
our fabricators until you are satisfied…100%.
