| Following are the answers to many of
your frequently asked questions. If you do not find an answer here,
please
contact us
We understand
that you may be concerned about ordering window coverings over the
Internet. After all you are making a significant investment.
We take your concern very seriously. We want you to be satisfied.
What you can expect:
Pre-Order Questions:
As you begin investigating the various window coverings available
today, you may need advice concerning what product will help you
best take care of your specific situation or you may have specific
product questions. Please contact
us.
A knowledgeable representative is here to assist you to make sure
you order the product that is right for you. For, unlike most
Internet window covering websites, our customer care representatives
have helped many customers in their homes before joining YourBlinds.
With their real-world experience, they can help you avoid pitfalls
to the successful completion of your project.
Questions During Ordering:
While you are in the process of placing your order, you may have
questions. Please contact
us. We want to give you the peace of mind that you ARE ordering
what you think you are ordering.
If you prefer, you may request one of our customer care
representatives to call you and take your order over the phone. Please
contact us and be sure to include a phone # and best time to
reach you.
After you Submit Your Order:
As soon as you submit your order, you will receive an order confirmation.
It will come to the email address you specify when you order.
If you do not receive a confirmation, your order did not go through.
Refer to Shipping Times
for estimated time to receive your order.
As soon as we are notified by the fabricator(s) that your order
has been shipped we will send you the tracking number(s) so you
can follow its progress. Please note, we update tracking numbers
as soon as we receive them so if you have not received a shipping
notification, your order has not shipped. Your order tracking
is also available online under Your
Account.
After You Receive Your Order:
Please thoroughly inspect the packaging and window coverings for
damage as soon as you receive them. If damage has occurred
in shipment, notify us immediately. Please go to Returning
Damaged Products for specific instructions concerning what to
do in this event.
If you find that while you are installing your window covering
it does not operate properly, please notify YourBlinds. Go
to Warranty Repair for specific instructions
concerning what to do in this event.
If you receive your window coverings and find that what you received
is not what you specified in your order, please notify
us immediately. We will arrange to have the incorrect window
covering picked up and the proper one shipped to you at our expense.
You must contact our Customer Care department for an RMA number
before returning your blinds so the window coverings can be tracked
and you can receive new blinds.
Please be aware we cannot be responsible if you order an incorrect
size or specify options that you later decide you do not want, or
like. Also, if you do not contact our Customer Care department
before sending your blinds back, we will not be responsible for
replacing them.
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If you want to see a product sample in person, click here.
Swatches are FREE up to 10. Most swatches are sent out within 2-3 business
days. If the swatch you are requesting is not available or
will be delayed we will notify you via email.
Because we are committed to low prices, we do not offer a print
catalog. Our customer care representatives gladly offer product
information and swatches.
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We offer our own line of blinds and shades, the YourBlinds
brand, exclusively through our website. We used all of
our expertise to develop this exclusive line, which is made to our
exact specifications by leading manufacturers. YourBlinds brand
window coverings bring you style and great quality at a reasonable price.
Here at YourBlinds, we stand behind our own product.
Our blinds are made by top manufacturers, and backed by the factory's
warranty as well as our own.
Most people buy a "store brand" because it offers comparable
quality at a lower price. When you buy a YourBlinds product, we
want you to be delighted with the quality, as well as with the price.
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Due to many factors, we cannot guarantee that the colors displayed
on the website will exactly match the color of the blind. There
are many variables which can change the color you see as you view
our site. Computer monitors display up to millions of colors and
the human eye can only decipher a very small fraction of those colors.
And within that small fraction, we all see them differently. In
addition, people's monitor settings may influence how colors are
displayed.
Computer monitors have inherent limitations, and electronically
reproducing color on the Internet is imprecise. Therefore, we cannot
assure you that what you see accurately portrays the color. We have
gone to great lengths to portray colors as accurately as possible.
If you would like to see actual colors, please request sample swatches.
Refer to the Samples
section above for how to request sample swatches.
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All of the window treatments that we sell are covered by manufacturers'
warranties. Hunter Douglas, Graber, Bali, Comfortex, Levolor,
and YourBlinds offer a Limited Lifetime Warranty on most of their
products. All claims (including but not limited to) shortages or
concealed damages, must be made within 30 days of receipt of goods.
Please email us if you want specific warranty information on a product.
These warranties cover any defects in materials or workmanship as
long as the product is measured and installed according to the product
instructions. In the the event that warranty care is ever needed,
simply email and we'll arrange
for a repair or replacement as soon as possible.
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The materials and components are manufactured by the vendors as
represented on our site. YourBlinds.com is authorized by these vendors
to sell these products. These products are only first quality merchandise covered by the manufacturers' warranties in
the United States.
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Most products are manufactured in 7 to 10 working days.
Once production is complete, your order will be shipped by ground
service which takes 5 to 7 business days; however, there is no way to predict
the exact duration or whether your merchandise will even arrive
within that time frame. Your distance from the manufacturing facility
is the biggest factor. Also, there may be a back order on one of
your selections, and different products may be completed at different
times - they will each be shipped separately. When your products
are large, they may need to be shipped by common carrier (trucking
lines), and this type of carrier takes longer, and extends the time
frame several days.
Approximately 2 - 3 working days after you place your order,
YourBlinds will email you the date the fabricator expects to ship
your order.
YourBlinds.com will notify you via email when your order(s)
ships. We will send you the tracking number(s) so you can
monitor the progress of your order. If you have not received
notification of your tracking number, your window coverings have not
yet shipped.
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Whether you purchased your window covering from YourBlinds.com
or not, if it is in need
of replacement parts or repair,
please
contact us. If it is a brand we carry, we
can usually help you get the parts you need or fix the blind that is
not working properly.
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